We’re a business that’s local to you. Great! So what does that actually mean?
We backup your data every night. This means no matter what, you can rest easy knowing in the event of a disaster (touch wood) we can get your data back extremely quickly.
All backups and transfers are encrypted with super strong AES-256 security so you know nobody else is looking at your data.
With an in-house help desk system, we can keep track and monitor the progress of your tickets. If one of our engineers is off sick, then another will be able to pick up where they left off by looking back through the open ticket and seeing all the history.
You also get a dedicated support line and email so you can get through to us without having to wait in the queues.
We’re about proactive support and to do that, we sit down with you, listen to what you have to say, ask you where you want your company and I.T. to be in 1, 3, 5 etc years and then we’ll come up with a project plan of how we (using technology) can help you get there. This means we will always be doing something for you, we’ll never sit still and we’ll consistently work with you in helping you to grow your company.
We call this our I.T. Roadmap.
You’re a small, growing, dynamic company. But that doesn’t mean I.T. support should cost you the Earth. Contact us today to find out how we can help you.
Why should the big companies get all the best benefits? We’ll supply you with SLAs to make sure that when a problem arrives, it is dealt with in an appropriate and timely manner.
Gopher I.T. Support is based in Watford and provides I.T. support to Watford, St Albans, Hemel Hempstead and the surrounding areas.
We’re a customer focused business and work alongside businesses to enable them to reach their goals. Our main areas of focus are general support, network infrastructure (including emails, file storage solution and backups) and website design and maintenance.