I.T. Support

Proactive I.T. Support

Gopher successfully delivers proactive I.T. support services for small to mid-sized companies and organisations throughout Watford and it’s surrounding areas. Flexibility is the key to our I.T. support solutions that we provide to businesses just like yours.With our centrally managed anti-virus system, we are alerted within seconds if there is anything malicious on your computer, the system will actively attempt to fix the problem itself, however if this is not possible, one of our engineers will be on hand.

I.T. Expertise to Support your Business

We have the resources to provide your business with a wide range of business I.T. support.  With a team of experts at hand with skills ranging from infrastructure support and network architecture design to project managers, Gopher has the capability to deliver highly effective I.T. services and support tailored to your organisation.

No matter the size of the project or solution, from a specific project to an end-to-end fully outsourced I.T. support agreement, we can help you get the most from your I.T. investment.  We tailor our services, using a flexible SLA template to meet your business requirements, including an optional fixed price agreement to ensure there are no surprises or budget overruns.

Alongside our support services, we offer project management expertise for any projects that fall outside of a standard SLA agreement such as implementing a new cybersecurity or data backup solution.  Our project and support teams work closely with your business to ensure the success of the project with minimal or no disruption to your users.

I.T. Support and your Organisation

Our service desk is able to securely access your organisation remotely and provide support to your users to make sure they get the most out of your I.T. system, in the rare instance a problem cannot be solved remotely, we can arrange for an engineer to perform a site visit.

Gopher currently resolves around 85% of all calls to the service desk, with no need for a site visit by an engineer. We want to make sure you have the fewest problems, shortest wait times and quickest problem resolution possible.